How do I place an order?

Select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept all major credit and debit cards through PayPal, ensuring a secure and convenient transaction process for your peace of mind.

Is it safe to shop on your website?

Yes, our website uses SSL encryption to ensure all your personal information is kept secure.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information.

What does Pre-order mean? 

Products labeled "Pre-Order" are available for purchase before their official release. From the date of purchase, your order will take approximately 3 weeks to be delivered. We use Royal Mail's fully tracked and insured delivery service to ensure your product arrives safely and securely.

Do you offer international shipping?

Yes, we are pleased to offer international shipping to all our customers. We utilize Royal Mail International Tracked & Signed service to ensure your package is delivered safely and securely. The delivery cost for international shipping will be automatically calculated at checkout based on your location.

Do the products include branded packaging?

Yes, all the products/items sold on LuxuryOnSale.co.uk include the full branded packaging, providing you with an authentic and complete experience.

What does "Grade A5" mean?

Grade A5 represents the epitome of clones/replicas available worldwide. These are identical likenesses of the original branded items, crafted with meticulous precision and using the very best materials. Enjoy the luxury experience at a massively discounted price.

Is there a specific item not listed on the website that I can request?

Absolutely! If there's a specific item or product not currently listed on our website, please reach out to us. We pride ourselves on our ability to source a wide range of products and will do our best to fulfill your request.

Are all products Grade A5?

Yes, we exclusively sell exact like-for-like highest A5 grade products. Each item in our collection mirrors the original with unmatched precision, ensuring you experience luxury without compromise.

What is your returns policy?

We accept returns within 30 days of receipt, provided the item is in its original condition.

How long will it take to receive my order?

UK customers can enjoy free next business day delivery providing you order is placed before 2pm, while international delivery times will vary depending on your location.

What do I do if I receive a faulty item?

Please contact our customer service team immediately if you receive a faulty item, and we will assist you with the returns process.

How can I contact customer service?

You can contact our customer service team via email at info@luxuryonsale.co.uk or through our Contact Us page.